Signing in with 2-step verification
2-step verification, also known as two-factor authentication (2FA) or multifactor authentication (MFA), adds an extra layer of security to your Agile Research account. In addition to your password, you enter a code from an authenticator app each time you sign in. Even if someone gets your password, they can’t sign in without the code.
Choose an authenticator app
Any app that supports time-based one-time passwords (TOTP) works. Codes are generated on your device, so you don’t need cell service or a text message.
On your phone — Use an app such as Google Authenticator or Okta Verify.
On your computer — Use a desktop authenticator, browser extension, or password manager that supports TOTP. This is a good option if you don’t have a phone you can use for work.
Check with your IT team before you install anything. Many organizations restrict which software can be installed on work devices and some provide approved options.
Turn on 2-step verification
Start setup in one of two ways:
When you sign in — If 2-step verification isn’t set up, you’ll see the "Set up 2-step verification to continue" screen. Click Turn On for 2-step verification.
From your profile — Select Account > Profile in your Agile Research account, then click Turn On for 2-step verification.
A QR code and a setup key will appear on the setup screen. Keep this screen open until you’ve finished. Then follow the steps for your device.
Set up on your phone
Install an authenticator app on your phone.
In the app, add a new account and scan the QR code on your screen.
Enter the code the app shows, then click Next.
Set up on your computer
Install an authenticator on your computer.
Copy the setup key shown below the QR code. Some desktop apps can scan the QR code on your screen instead.
In your authenticator, add a new account and paste the setup key. Name the entry “Agile Research” so you can find it later.
Enter the code your authenticator shows, then click Next.
After you verify, you will be taken to your survey list.
Sign in with 2-step verification
Each time you sign in to Agile Research, you will have to complete the following:
Enter your email address and password.
Open your authenticator and find the Agile Research entry.
Enter the code currently showing.
Codes refresh every 30 seconds. If the code is about to change, wait for the next one.
Troubleshooting
My code isn’t working.
Make sure your device’s date and time are set automatically. If they’re off, codes won’t match.
Enter the code currently showing. Codes refresh every 30 seconds.
Make sure you’re reading the code for your Agile Research entry and not from another account.
I can’t scan the QR code.
Use the setup key instead. Copy the key shown below the QR code and paste it into your authenticator. See the setup steps in Turn on 2-step verification above.
I’m getting a new phone or computer.
If you still have your old device, use your authenticator’s transfer or export feature to move your accounts before you switch. Otherwise, contact your account administrator.
I lost my device or deleted my Agile Research entry.
Contact your account administrator. They’ll ask Medallia Support to reset your 2-step verification. For security reasons, Support will verify your identity before making changes to your account.
I can’t use an authenticator app on my phone or computer.
Contact your account administrator. They can ask Medallia Support about options for your organization.
Can I turn off 2-step verification?
No. 2-step verification is required for everyone who signs in to Agile Research with a password. If your organization has questions about this requirement, your account administrator can contact Medallia Support.
Several people share one login.
2-step verification is tied to one person’s authenticator, so each person needs an individual login. Ask your account administrator to add a user for each person. See Adding users to your account.
I’m an account administrator and need help.
Click Contact Support. Don’t include passwords or authentication codes in your message.
