Touchpoint Transitions

Finds journeys where customers moved between Touchpoints a specific number of times.

Optional Components

ComponentExample
from keywordfrom touchpoint='Web'
to keywordto touchpoint='Assisted'

Usage Notes

  • in range is inclusive on both sides; that is, in range(3, 5) means >=3 and <=5.

Examples

discover journeys for customers with count of touchpoint transitions from touchpoint=‘Web’ > 2discover journeys for customers with count of touchpoint transitions to touchpoint=‘Assisted’ in range(2, 4)discover journeys for customers with count of proposition touchpoint from touchpoint=‘Mobile’ to touchpoint=‘Physical’ > 2