Payments
Mindful Feedback services include various telephony services that accrue costs over time. While your pre-allocated drawdown amount may cover those costs, there are situations in which you may need to exceed the allocated amount. In these situations, you can pre-purchase credits on the Payments tab of the Customer Settings page.
Quick access: Settings > Customer Settings > Payments tab.
Once you have added a card, you will see two options beneath the header Add funds to your account:
- Make a one-time payment
- Configure auto top-up
Make a One-Time Payment
To make a one-time payment, click the one-time payment option and complete the form that appears. Enter a dollar value in USD and choose how to pay for the transaction surcharge.
Configure Auto Top-Up
To configure Mindful Feedback to automatically top-up your Mindful account, click the auto top-up option.
On the form that appears, select the threshold to trigger a top-up and the amount to be credited. Choose how you would like to handle the 3% surcharge in the appropriate field, as well.
The screenshot below shows an example where the account will be credited $500 USD when the current balance drops below $25:
You can contact a Mindful representative to arrange payment via invoice, if needed.
