Session Replays
To view session replays, click Session replay when viewing sessions, forms, or funnels.
Timeline
The blue bar along the top of the session replay shows the timeline of the replay. Darker blue represents time when the page was in focus, while lighter blue represents when the page was out of focus.
As the journey plays, a blue gradient fills the bar to show the timeline moving, while red bars indicate a change of page. The larger the red bar, the longer the page took to load.
An orange bar means that a JavaScript error took place at this point in the session. You can hover over this to see the error.
A yellow bar indicates a comment has been made to the session replay at this point. You can click on the bar to be taken to the point of the replay where the comment was made.
You can also now see which tracked events were achieved in a replay and at what point these were achieved. Tracked events are represented by a salmon bar on the timeline. A dotted line represents occasions where the session replay skips inactive periods.
Any behaviors collected during a session are represented by a green bar on the timeline.
The number of tabs the visitor viewed the property on during the session is also displayed in the session replay, with the highlighted tab being the one that they were viewing the current page in the replay on.
You will also be able to see the URL of the page currently being viewed in the URL bar. You can right-click this to open the link in a new tab.
Controls
The session replay controls allow the user to navigate through replays with ease.
The Previous page and Next page buttons take the user to the previous or following page the visitor went to in the session, while the Play button can be used to play or pause a replay.
Replays will play at normal speed by default, but this can be increased or decreased by clicking the Replay speed button. This is set to x1 in the image above.
The Current zoom level of the session replay is shown as a percentage. This is set to 43% in the image above. The device type is represented to the right with an icon.
You can also use the respective icons to set the session replay as a favorite, comment on the session replay and share the session replay.
Menu
The menu on the left under the controls allows you to see all of the information required for the session replay that you are currently viewing.
By default, Event stream is open. Click the hamburger button to the right to view the menu.
| Section | Description |
|---|---|
| Event stream |
Lists all the user events that take place during the session replay. This will show you the actions that the user performed, the page number of the session, along with which tab they were viewing the property from in their browser. The actions also show which time in the session these actions were performed, with the most recent action being highlighted in blue as the session progresses. You can click on any action at any time to skip to that particular action in the replay. Resize refers to when the focus area was resized, Focus lost refers to the user no longer focusing on the page (i.e. moved to another tab or window) and how long this happened for, while Focus returned refers to the user now returning to focus on the page. Click (left) and Click (right) refer to clicks the user makes on the page, while events stream also shows Mouse scroll (up) and Mouse scroll (down) along with any form elements changing. Use the Filters at the bottom to filter the event stream by event type, such as Clicks/touches and Form interactions. |
| Session details |
Displays details about the visitor. This includes the DXA session ID, the location of the visitor and their IP address (depending on the choice of IP handling in the privacy settings). If user IDs have been configured, you will also see this in the session details list. The internet service provider (ISP) is displayed, along with the user's browser language, their device type, their operating system, channel (direct, Google PPC, etc.), browser, and screen resolution. The number of tabs present in the user's browser is displayed, along with the number of pages viewed in the session. Clicking You can also find information around any custom dimensions that were passed during the session with their values. |
| Past sessions |
Displays past sessions from that particular visitor based on their cookies, and also any other sessions from the same IP address. In the Past sessions section, you will see both of these listed where available, along with the relevant number of sessions. Simply click |
| DXS | Provides an over all DXS score for the session and breaks down the session into individual metrics. |
| Favorite | Allows you to favorite a session replay, or you can use |
| Tags | Allows you to add tags to session replays. |
| Comments | Displays all the relevant comments in a session replay, along with allowing you to skip to the time of the respective comment. |
| Share | Allows you to share the session replay by email. |
| Download source | Allows you to pause the session replay at any point and download the HTML source at that point in time in the replay. Simply pause your replay at a specific point and then click Download. Note: Download source is not available for DXA for Mobile. |
| Options | Allows you to configure the session replay using the following options:
Note: Options is not available for DXA for Mobile. |
