Understand the timestamps used by date and time filters.

Date and time filters limit report data based on events at a point in time. These filters use one or both of the following timestamps to determine which surveys to include:

• created_at — When the survey was created and sent to the customer
• responded_at — When the customer first responded to the the survey

Date and time filters behave differently depending on where they are used:

• In dashboards and summary reports, the Date Range filter uses the created_at timestamp.

  

• OnCustomer feedback and the Stream the Stream, each card displays the responded_at timestamp. The Filter by date filter uses the created_at timestamp to find matching data.

  

• In exports of all surveys, the created_at timestamp is used to determine which surveys to include in the export. For exports that include requests with responses only, the responded_at timestamp is used.