Release highlights

Dynamic Voice Menu

The Dynamic Main Menu allows you to choose what menu options are presented to callers when the On-Premise Callback system is in a Normal Operation Mode. You can also customize the order the menu options are presented.

The introduction of a new segment variable - NormalMenuOrder - enables the Dynamic menu and determines the order of the menu options.

The Dynamic Main Menu is available in all the VIS supported languages.

Fixed issues

Customer canceled Agent Priority calls are now correctly transferred to the Disconnect DN.Previously, Agent Priority calls were not correctly transferred to the disconnect DN when:

• the customer abandons or disconnects the call
• the Avaya Return to Destination is enabled
• On-Premise Callback is configured to transfer calls to the Avaya Return to Destination

This resulted in Agents being incorrectly connected to the caller's voicemail.