Create and manage assets

Learn how to create and manage your assets in MXO.

What file extensions are accepted?

Only assets with these file extensions are accepted for uploading:

  • .gif
  • .htm
  • .jpg
  • .png
  • .zip

.zip files can contain file types that would not otherwise be accepted for uploading (for example, .css files).

What size should assets have?

Any graphic you use as a substitute should have the same dimensions as the original graphic that it's being substituted for. This prevents the substituted graphic from needing to be resized by MXO and helps prevent any distortion that can occur with resizing.

Create an asset

To create an asset, follow these steps:

  1. In MXO, go to Orchestrate > Assets.

  2. Click + Create.

  3. Provide the following details for your asset:

    FieldDescription
    Asset NameA name for your asset.
    Asset DescriptionOptional. A description for your asset.
    Asset TypeThe type of asset to create. Choose from Text, HTML, JSON, XML, or External Asset. If you select External Asset, enter the unique URL for the content in your CMS. For example, http://site.com/widget/1234
    Note: Control assets do not deliver content but enable MXO to listen to responses to your default content and assess the performance of your orchestrations.
    Asset MarkupThe markup associated with the asset. If you upload an asset, this markup is created automatically.
    Track customer responseConfigure response tracking for your asset. This enables MXO to track positive, neutral and negative responses to an optimization. For example, you may want to use responses to track customer interest in a product recommendation. Positive responses are tracked by default for all asset types. For Text, HTML, JSON, XML, and External Asset asset types, enable response tracking for neutral and negative responses by moving the switch for those responses to On. Provide a label and target URL for each response you want to track. For example, for a positive response to a product recommendation, you might want to send the customer to the "Buy now" page of a mobile app. For more information, see Configure Customer Response Tracking (Mobile and Assisted Channels). For Control assets, enable response tracking for specific areas of your default content by providing an HTML tag, id, class, or other DOM identifier.
    ViewpointsOptional. Select the viewpoint to associate with this asset. Viewpoints ensure the correct variant of your content is displayed on each touchpoint. This enables you to carry on using existing actions, rather than having to create new ones.

  4. Click Save to finish the creation process.

Upload an asset

To upload an existing graphic to MXO, follow these steps:

  1. In MXO, go to Orchestrate > Assets.

  2. Click Upload.

  3. In the Upload Files to Create Assets modal window, do one of the following:

    • Drag the file to the upload landing pad.

    • Click Choose Files and browse to the file you want to upload.

  4. Click OK, I'm done.

  5. To configure response tracking and viewpoints, select the asset to open and edit it.

Copy an asset

From time to time you may want to clone an existing asset, rather than creating a new one from scratch. To copy an asset, follow these steps:

  1. In MXO, go to Orchestrate > Assets.

  2. Find the desired action in the list and click copy icon Copy. The assets editor opens.

  3. Rename the new asset and make any other required changes.

  4. Click Save to finish the cloning process.

Edit an asset

To edit an asset, follow these steps:

  1. In MXO, go to Orchestrate > Assets.

  2. Click the asset you want to open for editing.

  3. Edit the asset as required.

  4. Click Save to finish the editing process.

View asset dependencies

To see a list of the dependencies associated with an asset, follow these steps:

  1. In MXO, go to Orchestrate > Assets.

  2. Find the desired asset in the list and click dependencies icon Dependencies.

  3. In the modal window that appears, you can see the list of dependencies for that asset. You may click any dependency to open it in a new window and edit or remove it. Then, click Refresh to reload the dependencies list.

  4. Click Ok in the modal window to close it.

Preview an asset

To see a preview of a specific asset, follow these steps:

  1. In MXO, go to Orchestrate > Assets.

  2. Find the desired asset in the list and click preview icon Preview. The asset preview opens, showing how the content is presented to the customer.

  3. Click Close to go back to the Assets page.

Delete an asset

To delete an asset, follow these steps:

  1. In MXO, go to Orchestrate > Assets.

  2. Find the desired asset in the list and click delete icon Delete.

  3. If the asset is associated with one or more entities, the modal window that appears will show the dependencies list and block the deletion process. Access each dependency and remove the association before deleting the asset. Then, click Refresh to reload the dependencies list and ensure you have removed them all.

  4. Click Delete to complete the deletion process.