On-Premise Callback 9.5.0 - 9.5.4 release notes
Read about the latest system updates, feature enhancements, and new features in the On-Premise Callback application.
In addition to new features, updates, and fixed issues, we share known issues that our developers, testers, and customers have identified. Visit our Known Issues article for more information.
9.5.4
Release date: Feb 21, 2024
We have updated the technology behind several pages in the UI (users and reports). All of the familiar functionality is in place with updated back-end code. | |
The Password Encryptor will now be deployed to IVR/Management servers by the On-Premise Callback installer. You can use this utility to encrypt SMTP passwords for email alerts and database passwords in connection strings. | |
We have updated the way On-Premise Callback manages the ReportDBConnectionString password.
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We continue to make security enhancements throughout the On-Premise Callback solution to remain in line with industry best practices. | |
Outbound IVR now supports secure connections to Genesys Service Selection Gateway (SSG). Secure connections can enhance data protection and help to satisfy regulatory requirements. For instructions on configuring secure connections, see the Callback configuration appendixes. | |
Special characters are no longer allowed in the First Name, Last Name, or Username fields for users of the Configuration UI. This change increases security of user accounts in an On-Premise Callback instance. Starting with this release, special characters can no longer be used when creating new users. | |
(OPC-1067) An issue preventing an error from being thrown when adding users has been resolved. Previously, when adding a user with a duplicate username, the user would be added to the organization with an encrypted name instead. With this release, an error will be displayed in this scenario, and the user will not be added. | |
(OPC-1092) The Ruby directory will once again be added to the PATH by the installer. This update fixes an issue that arose in On-Premise Callback 9.5.3. | |
(OPC-1093) An issue affecting SSO logins has been resolved. After an SSO login, the subsequent redirect from EyeQueue to Launchpad incorrectly formatted the URL, which could result in a failure to authenticate. With this release, the URL will be formatted properly for SSO users in this scenario. |
9.5.3
Release date: Oct 2, 2023
New features and major changes
The new QueueManager Log Level Utility is included with this release. This new utility empowers you to set granular and specific log levels for QueueManager. You can now focus on exactly the type of log messages you are interested in while reducing the size of log files for troubleshooting. To learn more, see How to Set Queue Manager Log Levels (9.5+).You can now configure the heartbeat timeout between Platform Toolkit (PTK) and Messagebus for improved latency. In version 9.5.3, we introduced a configurable timeout to establish a heartbeat between PTK and Messagebus. This can help to solve latency issues when PTK restarts. To learn more, see Configuring the Messagebus/PTK heartbeat timeout. | |
Load times for several components have been optimized.
We have made a few updates for increased security. This includes an update to user naming requirements. When adding a new user, it is no longer possible to include special characters in the first name, last name, or username fields. We've updated the way we parse ICM user data in a specific scenario. Previously, if ICM user data included pipe (|) characters, On-Premise Callback would not parse the data exactly as intended. Now, user data in this format will be parsed as expected. |
Fixed issues
OPC-1048 An issue with the Smart Rules operator selector has been resolved. Previously, when selecting an operator in the dropdown menu for a Smart Rule, additional characters were displayed unintentionally in the menu. OPC-1057 An issue with using the Advanced Disconnect Detection Protocol (ADDP) in TIAL Genesys integrations has been resolved. A recent update to the way On-Premise Callback processed configuration during startup could cause exceptions when loading ADDP configuration in TIAL Genesys integrations, resulting in a startup failure. This issue has been resolved in version 9.5.3, and ADDP can be utilized as expected. | |
OPC-1068 and OPC-1070 Two issues with Smart Rules time-of-day conditions have been resolved.
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Announcements
We've upgraded several core dependencies:
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9.5.2 (CR 2)
9.5.2 (CR 2)
Release date: Jun 15, 2023
NOTES
- This hotfix does not include the TIAL connection changes introduced in version 9.5.2 (CR). It is safe to apply both the 9.5.2 CR and CR 2 patches in the same environment, since each patch updates different files.
- Applying this hotfix requires an update to the VHT_QueueManager_NIF_DLL.dll file on Core servers. For instructions on applying this hotfix, see 9.5.2 CR HF 2.
New features and major changes
A new registry setting is available to bypass license checks to reduce the load on RabbitMQ. This new optional setting helps to address scenarios similar to Fixed Issue OPC-1075 in this release. You can now set the registry key \HKEY_LOCAL_MACHINE\SOFTWARE\Virtual Hold\BypassLicensing to true in order to bypass all license checks by RabbitMQ. This can help to significantly reduce the load on RabbitMQ, leaving more resources for processing other messages. |
Fixed issues
OPC-1075 Exceptions caused by receiving invalid Peripheral Variable data have been resolved. Scenarios in which Queue Manager receives invalid Peripheral Variable data could cause exceptions that may lead to processing delays within Queue Manager. An update in this controlled release now prevents an exception from occurring in this scenario. |
9.5.2 (CR)
Release date: April 25, 2023
Fixed issues
To resolve an issue with the Cisco ICM Peripheral Gateway (PG) version 12.6, we have updated the way we verify the connection with ICM PGs. Version 12.6 of the ICM PG began sending a different status message for inactive PGs. This caused unexpected behavior when verifying the TIAL connection to idle PGs. In On-Premise Callback 9.5.2, we have updated the way we verify the connection to resolve this issue. DeleteNOTE This version may not be appropriate for all clients. Contact the Mindful Support team for more information. |
9.5.1
Release date: February 3, 2023
New features and major changes
Loading IncomingApplications is now handled more efficiently. The way in which IncomingApplications are loaded from the database is now more efficient. This decreases load times at startup and any time IncomingApplications data needs to be pulled. |
9.5.0
Release date: December 13, 2022
New features and major changes
The Callback installation wizard has been updated.When installing On-Premise Callback to more than one server, you will now be required to configure passwords in the installation wizard on each Callback server. Depending on your configuration, this can include passwords for:
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We have made a few updates for increased security. |