Licensing error messages
License usage
| Error message | Cause | Resolution |
|---|---|---|
No licensing is available because the license file is expired or invalid. | The license file is expired. | Contact VHT® to generate a new license file. |
| The license file is invalid | Contact VHT to generate a new license file. | |
| RabbitMQ communication is down. | Restart RabbitMQ. |
Queue groups
| Error message | Cause | Resolution |
|---|---|---|
| Update to vht_config failed for Queue Group: QueueGroupName | The Queue Group was not successfully added. | Verify the Queue Group does not contain any invalid characters, such as unicode. |
Feature enablement
| Error message | Cause | Resolution |
|---|---|---|
| The configured feature enablement is not valid. Please review your configuration or click clear. | The total number of license features assigned to the queue groups exceeds the total number of entitled license features. | Reassign license features to queue groups to be equal to or less than the total number of entitled license features. |
| Outbound allocation needs to be greater than 0 to enable a feature. Check groups: ..... | The enabling of a feature requires at least one outbound license. | Allocate one or more outbound licenses to each queue group. |
Voice and API bandwidth allocation
| Error message | Cause | Resolution |
|---|---|---|
| The configured allocation is not valid. Please review your configuration or click clear. | The total number of licenses or API requests for the queue groups exceeds the total available amount. When allocating voice licenses, all queue groups containing one or more inbound licenses must also include at least one outbound license). | Reassign licenses or API requests to queue groups in the appropriate quantities. |
The inbound license allocation cannot be less than the licenses allocated to groups. OR The outbound license allocation cannot be less than the licenses allocated to groups. | Trying to save an inbound or outbound site allocation when the groups are allocated more licenses than the site allocation. | Adjust the number of inbound and outbound licenses available to each group before adjusting the site allocation. |
Inbound allocations cannot be negative. OR Outbound allocations cannot be negative. | The total specified number of inbound and outbound licenses is greater than the total number of enabled licenses resulting in the inbound or outbound totals being calculated to a negative value. | Ensure that the sum of your inbound and outbound site allocation is equal to your voice license entitlement. |
| Configuration is invalid: A queue group is using global outbound and global outbound is 0. | There are zero outbound licenses available to the Global Group or associated individual queue group. | Verify there are enough outbound licenses allocated to all queue groups needing them. |
Other messages
| Error message | Cause | Resolution |
|---|---|---|
| Invalid site name. | A site matching the entered site name has not been configured. | Verify the site name is correctly spelled and re-try. |
| No data is available for this site. | The data configured for the site has not been received. | Restart licensing to save configuration changes and re-try. |
| Usage data is outdated. | A license usage update has not been received for more than 10 seconds. The License Usage Timeout system variable determines this timeout limit. |
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