Mindful Feedback November 2023 release notes

Released November 21, 2023

Release highlights

  • You can now optionally include a link to a voice recording in the Interaction Details for voice surveys. When enabled, the recording link will replace the text transcription that appears by default. To enable recording links, contact the Support team.
  • Helper text on some charts on the Dashboard page have been updated for clarity. Charts that included the phrase "Surveys scheduled or completed in the date range" will now simply state "Surveys completed in the date range". This more accurately reflects the data included in the charts.
  • The Feedback UI now links to our new Support portal. Clicking Contact Support under the Help heading in the sidebar menu will now open help.medallia.com, where you can submit new support requests and check on the progress of your ongoing and historical requests.

Fixed issues

  • Personal Identifiable Information (PII) detection will now occur before post-survey wrap-up triggers.
    • Previously, if a survey included wrap-up triggers, which are activated after a survey is completed, PII could be sent in any Post to URL events that were configured for the trigger. Now, Feedback will detect and remove PII before such events are processed.
  • Long custom attributes will no longer overflow the Interaction Details modal window.
    • Previously, a very long text value for a custom attribute would overflow the window. Now, the text will remain within the window, and a horizontal scroll bar will appear.