Installing license files

Notes on license scaling

Note: License files generated prior to On-Premise Callback version 8.10.0 are not valid and must be regenerated. Please contact a Medallia representative for new license files.

Scaling mode

A Scaling Mode banner in the UI indicates that a license file containing fewer licenses is currently in use. The Licensing application auto-allocates licenses proportionately based on previous allocation. These numbers can be re-allocated if required.

If a larger license file is currently in use, the surplus licenses reside in the Global Pool.