Sending group emails
Group emails are often used to send thanks or another kind of global message to your contacts in their own language. They can can be sent at any given time and are not necessarily linked to a specific survey.
Just like in survey invitations, you can use variables to personalize these mails.
To send a thank-you mail to a respondent immediately upon reaching the thank-you page, we recommend sending a thank-you email.
Identifying your recipients
To send a group mail to all or some of your survey contacts or a filtered list, follow these steps:
- Open your survey.
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Select Distribute > Email.
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Select Contacts. Use the filter options to find your contacts.
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Select the contacts to whom you want to send a group email. To send a group email to all contacts, select those contacts and click Mailing.
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Write the email (see below for details).
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Click Send.
Writing the group email
Use the Rich Text (HTML) editor to write the group email.
You can manually add addresses by placing one name and email address per line, divided by a semicolon (;). If you do not know the name, add only the email address.
You can use HTML directly in the text box of the message and use variables from your panel data as in an email invitation.
Use a valid Reply address. If you don't, no emails will be sent. This is an anti-spam regulation.
