Medallia Video provides cognitive analyses to help navigate and supply additional data about multimedia content.
- Sentiment Analysis — uses Natural Language Processing on text transcripts to provide a sentiment score on a per minute basis and an aggregate overall score. Can only be applied to video and audio transcripts.
- Key Themes Analysis — uses Natural Language Processing to identify key terms within a English text transcript. Can only be applied to video and audio transcripts.
- Facial Emotion Analytics — identifies emotion from facial expressions in video. Can only be applied to video files.
- Object Recognition — can identify 20,000+ objects to help provide context for feedback. Can only be applied to video and image files.
All Video' analytics services are facilitated by API by the following providers:
- IBM Watson — Sentiment and Key Theme analysis.
- Affectiva — Facial Emotion Analytics.
- Google Cloud Vision — Object Recognition.