Video user roles

User roles control the functionality a user has access to. Add On roles provide access to specific screens and additional functionality. Medallia Video user roles are applied on a channel basis for each user.

The exception is the Customer Admin user role, which automatically provides the user access to every channel in the Customer group with Analytics, Mobile, and Shareable Links Add On roles.

User roles

The User roles are:

Customer Admin — All permissions, including the ability to manage users and create channels.
Channel Admin — Add channel users, manage media and create showreels.
Pro — Manage media and create showreels, typically used for insights professionals.
Standard — Search and view only, typically used for clients or stakeholders.


Capability	Customer Admin	Channel Admin	Pro	Standard
Access secure video intelligence platform	Yes	Yes	Yes	Yes
Create and manage users. See User management	Yes	Yes	No	No
Create and manage channels. See Channel management	Yes	No	No	No
Upload media files to a channel. See Uploading media	Yes	Yes	Yes	No
Import Zoom meeting recordings. See Importing a Zoom meeting	Yes	Yes	Yes	No
Play and watch media content	Yes	Yes	Yes	Yes
Generate shareable links of media files. See Shareable links	Yes	Yes. Requires Shareable Links Creator Add On role	Yes. Requires Shareable Links Creator Add On role	No
Search by word, phrase, and theme	Yes	Yes	Yes	Yes
View identified Key Themes and Text Sentiment	Yes	Yes	Yes	Yes
Access Analytics Module with dynamic metadata charts. See Analytics Module display	Yes	Yes. Requires Analytics Add On role	Yes. Requires Analytics Add On role	Yes. Requires Analytics Add On role
Create custom filters. See Create and edit filters	Yes	Yes	Yes	No
Download media, transcriptions, and metadata	Yes	Yes	Yes	No
Edit transcriptions manually	Yes	Yes	Yes	No
Apply blurring. See Blurring	Yes	Yes	Yes	No
Cut and combine clips to create showreels with text overlay and subtitles. See Showreels	Yes	Yes	Yes	No
Create and manage CaptureMe mobile projects. See Mobile project management	Yes	Yes. Requires Mobile Add On role	Yes. Requires Mobile Add On role	No
Set/edit Data Retention period	Yes	No	No	No

Add On roles

Add On roles provide access to specific screens and functionality.

The Add On roles are:

Analytics — User can access a channel's Analytics screen. See Analytics Module display. Exception is Customer Admin, which automatically has Analytics permission on every channel in the customer group.
Mobile — User can access a channel's Mobile screen. See Mobile project management. Not available for Standard users. Exception is Customer Admin, which automatically has Mobile permission on every channel in the customer group.
Shared Content only — User can only access media selected as Shared. See Shared content.
Shareable Links Creator — User can create a shareable link for any media item in the channel. See Shareable links. Exception is Customer Admin, which automatically has Shareable Links Creator permission on every channel in the customer group.