Time of interaction

Returns the date and time (UTC) of the interaction event.

Use the time of interaction function with the now function when, for example, you want to determine if a customer interaction is a historical event. This can be useful if you want to suppress real-time decisioning in situations where taking action on historical customer events may result in a poor customer experience.

Example Eligibility Rule

Creating this eligibility rule is a two-stage process:

  1. Create you time of interaction rule to check if a customer interaction is a historical event.
  2. Reference the time of interaction rule in a second eligibility rule to determine whether or not to suppress real-time decisioning.

Rule 1

time of interaction < now

Exp - time of interaction

Rule 2

if Historical customer event then false otherwise Candidate for Action

Exp - time of interaction decisioning

Notes

  • time of interaction is expressed in terms of both date and time to return the most detailed information.