Editing survey responses

You can edit survey responses as long as the survey is not de-identified. This is a useful feature in case a respondent contacts you because they want to change their answers.

Before you can edit survey responses, you must activate the option in the Settings menu.

Important: Make sure you have the respondent's written permission before changing their answers. You must also respect the

ICC/Esomar international code

at all times.

Activating the option

  1. Open your survey.

  2. Select Settings > Options.

  3. Select Allow editing responses.

    Allow editing responses.

  4. Click Save.

Editing survey responses via the contact overview

When you have imported contacts in a survey, you can change the given answers via the Contacts overview. The option to edit responses is only available for contacts who have responded completely.

  1. Select Distribute > Contacts.
  2. Search for the contact whose answers you want to change. Click on the funnel in the top right corner to open the filter options that allow you to find the contact faster. You can also change the visible columns in order to get more info on the contacts.
  3. Select Edit responses from the Actions dropdown next to the contact. The survey, including that contact's selected answers, will open in a separate tab.

  4. Go through the survey and change the answers. These changes are saved as soon as you click Next or Finish and will be immediately visible in your reports.

  5. Repeat these steps for each contact you wish to edit the responses for.

If the contacts want to change their answers, copy the URL from the address bar and send it to them. The URL is different for each contact, so make sure to send the correct URL to the correct person

Editing survey responses via the respondents overview

Using the respondents overview, you can edit survey responses of both contacts and non-contacts.

  1. Select Analyze > Respondents.

  2. Search for the respondent whose answers you want to change.

  3. Select Edit responses from the Actions dropdown next to the contact. The survey, including that contact's selected answers, will open in a separate tab.

    Edit responses.

  4. Go through the survey and change the answers. These changes are saved as soon as you click

    Next or Finish and will be immediately visible in your reports.

  5. Repeat these steps for each contact you wish to edit the responses for.

If the contacts want to change their answers, copy the URL from the address bar and send it to them. The URL is different for each contact, so make sure to send the correct URL to the correct person