Release highlights

The Smart Rules feature will soon be enabled for all organizations by default.Smart Rules allow you to create a complex set of conditions that will trigger changes to Call Target settings. More than 35 settings can be automatically adjusted by a Smart Rule, based on the day of the week and/or time of day. This allows for a wide range of possibilities to automate your workflows and dynamically manage your Organization.

To learn more, see the Smart Rules user guide.

Fixed issues

• (MFH-333) Including a line break in SMS message text no longer results in the message not sending.

  You can now configure message text to include line breaks.

• (MCB-3310) The Punctuality calculation for callbacks no longer includes retry attempts.

  Previously, retry attempts were included in the Punctuality calculation, which impacted the metric in an unintended way. The calculation will now only consider the initial attempt, which will more accurately reflect callback performance.

• (INT-706) Daily call reports can now be downloaded via the link in the daily call report emails.

  The link in the daily reporting emails recently led to a "Page Not Found" error. We've made an update to ensure that the links now function as expected, allowing you to download the reports.

• (MCB-3291) An issue affecting the timing of holiday hours has been resolved.

  Previously, when configuring holiday hours, Mindful scheduled the hours based on the time zone of the current user's web browser.Now, Mindful will schedule the holiday hours based on the time zone of the associated Call Target.

• (MCB-3306) An issue affecting the correlation of Call Detail and Executive Summary reports has been resolved.

  Previously, the number of callback registrations could differ between the two reports, with the Executive Summary showing one more registration than the Call Detail report.Now, both reports will reflect the same number of registrations for the same period.

• (MCB-2838) Dashes (-) in the Caller ID (CID) field will no longer cause issues playing back the CID to customers.

  When dashes were present in the Caller ID (CID) field, the Mindful IVR was not able to dynamically build a number string for playback. In this case, the Text-to-Speech engine would take over, resulting in an inconsistent voice experience.With this update, dashes can be used without affecting the voice experience.

• (MCB-3300) The Minimum/Maximum Callback Number Length settings now apply as expected when set to the same value.

  When the Minimum and Maximum Callback Number Length fields were both set to the same number, Mindful would not accept callback numbers of that length. Instead, only a true range could be enforced. For example, with the minimum and maximum both set to 10, Mindful would not accept 10-digit numbers.With this update, you can now configure these settings with the same number to enforce a strict length requirement.

• (INT-589) An issue affecting some text fields on the Edit Intent page has been resolved.

  Previously, it was not possible to type a space directly into the Question/Prompt or Dropdown/Placeholder fields, although it was possible to paste text that included spaces into the fields.With this update, you can now type spaces into either field as expected.

• (INT-589) An issue affecting text input fields for Scheduler Intents has been resolved.

  Users were unable to add a space between words in the text fields for Question/Prompt and Dropdown Placeholder. The fields are working as expected in this release.