(9.0+) GlobalCall IVR logging
Global Call IVR (GC IVR) generates the following log file:
- IVROutput Logs
Registry settings are used to configure the following:
- Where the active files are located
- What log level to write logs at
Important
When troubleshooting an issue, be sure to set the log level to the appropriate level to capture all the necessary information.
IVROutput logs
Used to see the connection status of inbound and outbound calls along with port counts being sent to Queue Manager.
Registry Settings
Description | Setting | Registry Location | Values | Default |
---|---|---|---|---|
File path where active logs should be written | IVRLogFilePath | HKEY_LOCAL_MACHINE\SOFTWARE\Virtual Hold | *Any valid directory path | C:\Program Files\Virtual Hold Technology\VHLogs\ |
Log level to write active logs | IVRLogLevel | HKEY_LOCAL_MACHINE\SOFTWARE\Virtual Hold |
**Number Any value 1-11 | 5 |
Size of the active Log | N/A | 8 MB | ||
Name of log folder | N/A | |||
Name of log file | N/A | |||
How long to keep active files in the active directory | Controlled by Archive Service | |||
When to start new log file | Active file size exceeds 8MB |
*Should always be the root for ALL log files.
**Log level 5 should always be sufficient and should never be set lower than this value. Higher log levels should be only be needed when requested by VHT's Development team when researching issues within GC IVR.
Log level | Included in logs |
---|---|
0 | No log |
1-4 | Should never be used. Insufficient logging. |
5 | Default setting, used by most systems. |
6 | |
7 | |
8 | |
9 | |
10 |