(9.5+) How to set QueueManager log levels
Beginning in version 9.5.3, you can set granular and specific log levels for QueueManager via the Log Level Settings utility (C:\Program Files (x86)\Virtual Hold Technology on Core servers).
- The Log Level Settings utility must be launched with Administrator permissions.
- This utility only affects QueueManager logs. Other On-Premise Callback logs, such as IVR and TIAL logs, are configured via the Windows registry.
- QueueManager does not need to be restarted for the changes to take effect.
Consult the following table for information on each of the available log selections:
| Log Selection | Items Logged |
|---|---|
| Call Tracing | Calls entering the On-Premise Callback system |
| Call Launching | Callbacks being launched |
| Call Reporting | Information being saved in database tables (QDump or HistoricalOut) |
| Scheduling | Scheduling settings and scheduled calls being added or removed |
| EWT Tracing | EWT calculation information (for calls and settings) |
| EWT Details | Locks and function calls for EWT |
| TIAL Information | TIAL event information parsed from CTI events |
| User Information | UserData and UUI information for a call |
| Locking | Locking and Unlocking for the purpose of checking for deadlocks |
| Maps | Maps being used |
| Configuration | QueueManager configuration information |
| Statistics | Statistics information (such as CacheRouteInformation, CallbackForecast, LineSnapShot, QueueSnapShot, or QueueStats) |
| MessageData | QMCL MessageData being sent |
| Message Bus Interface | Receipt of, processing of, and response to MessageBus requests |
| QMCL | Receipt of, processing of, and response to QMCL messages |
| RabbitMQ Messages | Sending and receiving messages to and from RabbitMQ |
