IVG 3.12 HF1 release notes

Released March 8, 2022

Read about the latest system updates, feature enhancements, and new features in Interactive Voice Gateway (IVG).

In addition to new and updated features, and fixed issues, Mindful shares known issues that our developers, testers, and customers have identified. Visit our Known Issues page for more information.

Fixed issues

IDDescriptionVersions affected
  • 180663057
  • 181115724

We have resolved two issues in UCCE integrations that could cause VRU trunks (licenses) not to be released.

This issue could occur in UCCE integrations in either of two scenarios:

  • A customer disconnected while transitioning to IVG's inbound application, and the INVITE was cancelled while IVG was still processing it.
  • A customer disconnected after pressing 1 to accept a callback but before the call was transferred to an agent.

In either case, IVG would not release the reserved VRU Trunk for the call.

The IVG 3.12 Hotfix has resolved this issue to ensure that VRU trunks are released as expected.

3.12 and earlier

Read more on our blog about how Mindful solutions solve your unique customer experience challenges.