Voice-to-messaging log messages and error codes
The following log messages can be viewed to identify errors or verify that the messaging feature is functioning.
New Voice-to-Messaging interaction
To identify a new messaging interaction initiated by PTK or VIS, you can see "Messaging" assigned as the Source Application for a call in MainReportLog:
V0001000000000125072019081225614|Source Application| Messaging |2020-08-26 08:12:25.685
Log Message | Cause | Log |
---|---|---|
Source Application|Messaging | A new Messaging interaction was created | MainReportLog |
Messaging offer accepted
When a messaging request succeeds, the following statement will be posted in MainReportLog:
V0000000000000126082019035534771| Chose Messaging |TRUE|2020-08-26 03:57:46.343
This will be reflected in a state change, resulting in a final state of "Chose Messaging":
V0000000000000126082019035534771|State| Chose Messaging |2020-08-26 03:57:46.344
V0000000000000126082019035534771|Final State| Chose Messaging |2020-08-26 03:57:46.345
Log Message | Cause | Log |
---|---|---|
Chose Messaging|TRUE | The caller chose to hang up and receive a message | MainReportLog |
State|Chose Messaging| OR Final State|Chose Messaging | The inbound leg of a voice call ended after creating a new messaging interaction. | MainReportLog |
Messaging offer rejected
When a caller chooses not to accept a messaging offer, the following statement will be posted in MainReportLog:
V0000000000000126082019035534771| Reject Messaging |TRUE|2020-08-26 03:57:46.343
This will be reflected in a state change:
V0000000000000126082019035534771|State| Reject Messaging |2020-08-26 03:57:46.344
Log Message | Cause | Log |
---|---|---|
Reject Messaging|TRUE | The caller declined an offer to receive a message. | MainReportLog |
State|Reject Messaging | The call state has updated to indicate that a messaging offer was declined. | MainReportLog |
Messaging Error
The "Messaging Error" log statement appears in MainReportLog when a message cannot be sent for technical reasons:
V0000000000000104092019100750069| Messaging Error | TRUE |2019-09-04 10:07:54.437
This statement will appear if an error is reported via the ModifyInteraction PTK method. Application developers can add their own value in place of "TRUE" above.
Note: If a message cannot be sent due to a caller reaching the maximum number of retries when entering a phone number, it will not be logged as an error, but rather as "Max Retries".
Log Message | Cause | Log |
---|---|---|
Messaging Error|TRUE | An error was returned from the messaging platform and associated with the interaction via the ModifyInteraction method. | MainReportLog |