Provisioning Outreach in IVG

The IVG installer process automatically provisions Outreach if the Outreach/Prompt Recorder checkbox was enabled during Voice platform application provisioning.

If Outreach was not enabled during installation, it can be provisioned in the voice platform post-installation.

Adding Outreach to the Service Provider

Outreach requires a provisioned DNIS range in the Service Provider. This DNIS value should also be provisioned in the OCC site.config file.

The default DNIS range is outreach-outreach.

Adding Outreach to the Affiliate

Outreach requires a provisioned DNIS range in the Affiliate as well. This DNIS value should also be provisioned in the OCC site.config file.

The default DNIS range is outreach-outreach.

Adding Outreach as an Application

Provisioning the Outreach Application allows the voice platform to use Outreach an an application.

Try it: Adding the Outreach application

Log in to the management system and navigate to Administration > Applications.
Select the Service Provider and Affiliate from the dropdown.
Complete the Select Application area. Fields are defined as follows:

Log in to the management system and navigate to Administration > Applications.
Select the Service Provider and Affiliate from the dropdown.
Complete the Select Application area. Fields are defined as follows:


Field	Description	Default Value
Application	Dropdown list of each provisioned Application. To create a new Application: Leave this field blank. The value for Name becomes the Application name. To edit an existing Application: Select an Application from the dropdown list.	VHT_Outreach
Name	Name associated with the Application. This value becomes the Application name.	VHT_Outreach
Description	Optional description for the application. If no description is added, the value defaults to the value from Name.	VHT_Outreach

Editing an existing Application? Select the Application name from the Application dropdown.

Add the outbound URL in the URL field in the format: http://localhost:8080/VIS/PlatformSupport_HVP/Outreach?MODE=HVPAvaya
Add a Fetch Time Out. VHT recommends setting the Fetch Time Out to 5 seconds.
Click Add to add the URL to the URLs list.

Use Move Up and Move Down to ensure URLs are listed in desired order.
Limit number of URLs inserted because fetch time outs are cumulative.
Ensure last URL listed is local to browser so that access is assured.

Populate each field of the License Port Allocation section using the following table for descriptions and default values:


Field	Description	Default Value
Max Available Ports	Maximum number of ports available to the Application. Set this value to 0 to indicate a license from the parent object is being used.	0
Warn Ports	Maximum number of in-use ports before a warning is generated. Set this value to 0 to indicate a license from the parent object is being used.	0
License Life	Amount of time (in seconds) License Manger holds a license before assuming the license is no longer in use.	0s

The recipient list configured in the Service Provider's Alarm Recipients section cascades to the Affiliate and Application sections.

Add the Application Parameters. The required application parameters are as follows:


Key	Value	Description
type	application/voicexml+xml	Sets the application type to VoiceXML.

Click Save Application.
In the Application Numbers section, enter the DNIS range outreach-outreach for the Outreach application.

This DNIS value must also be configured in the OCC site.config.

Click Add.
Click Save Application.
Proceed to Agent Priority or Prompt Recorder if enabling either in your deployment.