(9.1+) View Rules
The Rules tab in Smart Rules displays a list of available and active rules for your Mindful Enterprise Callback system. Let's take a look at what you can do from this screen.
View rule activity
You can view the rule detail and activity for each rule available and/or active for your system.
- Name - Name of the rule. You can click the rule name to see a detailed view of the If/Then logic applied to the rule.
- Rule - If/Then logic required for the rule to be triggered.
- Queues - Queues the rule is targeted for.
- Last Run - Timestamp when the rule was last triggered. If the rule has not been triggered, Not triggered displays.
- Active - Displays as green if the rule is currently active; displays as grey if the rule is currently inactive.
- Actions - Edit or delete the rule.
Modify rule activity
You can also interact with the Rules for your system.
- Add rule - Click +Add Rule to be taken to a blank If/Then syntax builder to add a new rule.
- Search - Type a rule name in the search bar to locate a rule.
- Activate visible - Click Activate visible to activate all the visible rules on the page.
- Deactivate visible - Click Deactivate visible to deactivate all the visible rules on the page.