Reference: OCC CIC Configuration Samples
Overview
Initial configuration occurs during the OCC Setup step of VHT Callback® installation. Modify the contents of the vht_outbound_contact_client portion of the Peripheral Monitor site.config to configure OCC post-installation.
Redundant Connection Configuration
OCC issues HTTP requests to trigger outbound voice callbacks using the first of two IVR platform connections defined in a redundant_connection list.
Important:
After modifying the site.config file, save it and restart the VHT Outbound Contact Client to initialize the new configuration.
The following sample shows the contents of the vht_outbound_contact_client portion of the Peripheral Monitor site.config file for a CIC dialer type plugin configured for a single IVR platform connection.
{vht_outbound_contact_client, [ {voice_platform, cic_plugin}, {queue_manager_connection_ping_in_seconds, 15}, {ivr_group_name, "IVR"}, {ivr_server_name, "vht"}, {ivr_port_send_interval_ms, 2000}, {disposition_url, "http://10.10.10.10:4153/vht/occ"}, {disposition_timeout, 55000}, {enable_wrap_up_code, "false"}, {default_connection_attributes, [{outdial_http_options, [{timeout, 5000}, {connect_timeout, 5000} ]}, {call_analysis, "true"}, {enable_amd, "true"} ] }, {redundant_connections, [ [ {outdial_url, "http://10.10.10.10:8085/CIC/trigger"}, {calling_party_number, "8005468956"}, {vis_outbound_url, "http://10.10.10.10:8080/VIS/PlatformSupport_CIC/Outbound?Tenant=VHT"} ] ] } ] }]The following sample shows the contents of the vht_outbound_contact_client portion of the Peripheral Monitor site.config file for the CIC dialer type plugin configured for two IVR platform connections.
Important:
After modifying the site.config file, save it and restart the VHT Outbound Contact Client to initialize the new configuration.
{vht_outbound_contact_client, [ {voice_platform, cic_plugin}, {queue_manager_connection_ping_in_seconds, 15}, {ivr_group_name, "IVR"}, {ivr_server_name, "vht"}, {ivr_port_send_interval_ms, 2000}, {disposition_url, "http://10.10.10.10:4153/vht/occ"}, {disposition_timeout, 55000}, {enable_wrap_up_code, "false"}, {default_connection_attributes, [{outdial_http_options, [{timeout, 5000}, {connect_timeout, 5000} ]}, {call_analysis, "true"}, {enable_amd, "true"} ] }, {redundant_connections, [ [ {outdial_url, "http://10.10.10.10:8085/CIC/trigger"}, {calling_party_number, "8005468956"}, {vis_outbound_url, "http://10.10.10.10:8080/VIS/PlatformSupport_CIC/Outbound?Tenant=VHT"} ], [ {outdial_url, "http://10.10.10.11:8085/CIC/trigger"}, {calling_party_number, "8005468956"}, {vis_outbound_url, "http://10.10.10.10:8080/VIS/PlatformSupport_CIC/Outbound?Tenant=VHT"} ] } ] }]