Reference: OCC UCCX Configuration Samples

Overview

Initial configuration occurs during the OCC Setup step of VHT Callback^® installation. Modify the contents of the vht_outbound_contact_client portion of the Peripheral Monitor site.config to configure OCC post-installation.

Redundant Connection Configuration

OCC issues HTTP requests to trigger outbound voice callbacks using the first of two IVR platform connections defined in a redundant_connection list.

Important:

After modifying the site.config file, save it and restart the VHT Outbound Contact Client to initialize the new configuration.

The following sample shows the contents of the vht_outbound_contact_client portion of the Peripheral Monitor site.config file for a UCCX dialer type plugin configured for a single IVR platform connection.

{vht_outbound_contact_client,  [    {voice_platform, uccx_plugin},    {queue_manager_connection_ping_in_seconds, 15},    {ivr_group_name, "GroupName1"},    {ivr_server_name, "server1"},    {ivr_port_send_interval_ms, 2000},    {disposition_url, "http://10.10.10.10:4153/vht/occ"},    {disposition_timeout, 55000},    {default_connection_attributes,      [        {outdial_http_options,          [            {timeout, 5000},            {connect_timeout, 5000}          ]        }      ]    },    {redundant_connections,      [        {outdial_url, "http://10.10.10.10:8080/VHTOutbound"},        {outbound_dn, "4008060"},        {vis_request_url, "http://10.10.10.11/UCCX_IVR/CISCO/OUTBOUND"},        {platform_toolkit_url, "http://localhost/VHTPlatformWS-v4"}      ]    }  ]}

The following example shows the contents of the vht_outbound-contact_client section of the Peripheral Monitor site.config file for a UCCX dialer type plugin configured for two IVR platform connections.

Important:

After modifying the site.config file, save it and restart the VHT Outbound Contact Client to initialize the new configuration.

{vht_outbound_contact_client,  [    {voice_platform, uccx_plugin},    {queue_manager_connection_ping_in_seconds, 15},    {ivr_group_name, "GroupName1"},    {ivr_server_name, "server1"},    {ivr_port_send_interval_ms, 2000},    {disposition_url, "http://10.10.10.10:4153/vht/occ"},    {disposition_timeout, 55000},    {default_connection_attributes,      [        {outdial_http_options,          [            {timeout, 5000},            {connect_timeout, 5000}          ]        }      ]    },    {redundant_connections,      [        {outdial_url, "http://10.10.10.10:8080/VHTOutbound"},        {outbound_dn, "4008060"},        {vis_request_url, "http://10.10.10.11/UCCX_IVR/CISCO/OUTBOUND"},        {platform_toolkit_url, "http://localhost/VHTPlatformWS-v4"}      ],      [        {outdial_url, "http://10.10.10.12:8080/VHTOutbound"},        {outbound_dn, "4008060"},        {vis_request_url, http:10.10.10.13/UCCX_IVR/CISCO/OUTBOUND},        {platform_toolkit_url, "http://localhost/VHTPlatformWS-v4"}      ]    }  ]}