Callbacks lost in TIAL Genesys integrations
Issue date | November 17, 2015 | |
Observed behavior | In TIAL Genesys integrations where Predictive Plus is enabled or Queue Mode is set to Preview or Progressive, ASAP callbacks waiting to be initiated are lost when the whole system or an active Core server restarts, goes down or stops working. | |
Products and versions affected | VHT Callback version 8.0.0 - 8.4.0 | |
Components affected | All | |
Applications affected | All | |
Severity | Major | |
Root cause | Callback does not save call data for switch type Genesys when PredictivePlus is enabled or Queue Mode is set to Preview or Progressive causing all ASAP callbacks to be lost on startup. | |
Resolution | None | |
Expected availability | Callback version 8.4.1 | |
Workarounds | None. | |
Defects related to this issue | 107324986 | In TIAL Genesys integrations where Predictive Plus is enabled or Queue Mode is set to Preview or Progressive, data from calls in an ASAP queue is lost when the active Core instance fails or is restarted. |