Outbound calls launch when no licenses available
| Issue date | July 25, 2016 | |
| Observed behavior | In Callback Version 8.5.x, outbound calls launch when no licenses are available, which results in no restriction on the number of concurrent outbound calls | |
| Products and versions affected | VHT Callback version 8.5 | |
| Components affected | All | |
| Applications affected | All | |
| Severity | Critical | |
| Root cause | QueueManager is not properly handling the "no outbound license" response from License Manager, although a log statement is appropriately generated stating that the configured license count has been exhausted. | |
| Resolution | The following updates to QueueManager logic have been made:
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| Expected availability | Callback 8.6.0 | |
| Workarounds | None. | |
| Defects related to this issue | 126399551 | License Manager still sets that a call has a license even though it did not receive one. |
