Memory Leak in TIALGenesys - CreateInteraction
Issue date | August 29, 2014 | |
Observed behavior | A memory leak causes threads to be unavailable for use. Symptoms vary, but manifest any time Queue Manager attempts to allocate a thread to complete an action and is unable to do so; for example, during a request by EyeQueue to change an operation mode. | |
Products and versions affected | Virtual Hold Callback version 8.0.1-8.0.6 | |
Components affected | Queue Manager | |
Applications affected | TIALGenesys | |
Severity | Major | |
Root cause | Memory Leak in TIALGenesys when CreateInteraction is called.A memory leak exists in TIALGenesys when CreateInteraction is called. This leak is approximately .5KB per call.Monitor server memory using Performance Monitor and restart the server on a schedule that resets memory allocation over an appropriate period of time. | |
Resolution | VHT code will be edited to ensure memory is removed appropriately. | |
Expected availability |
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Workarounds | None. | |
Defects related to this issue | 77744666 | Memory leak in QueueManager TIAL_Genesys |