Installation of VHT Callback 8.12 and later fails if the server does not first have 2017 C++ Redistributibles (x86) installed
Issue date | December 10, 2019 | |
Observed behavior | On a fresh install, when running the installer, the Role Allocation page will list the number of IVR Peripheral Instances as "IVR" instead of an actual number by default. The Servers page will also alert users that the maximum of 4,457,148 servers have been added, and will not allow users to move beyond that page. On upgrades, the installer will fail with a message stating "The current host <hostname> is not in the current solution set. No installation will be performed" | |
Products and versions affected | Virtual Hold Callback version 8.12.0 or later | |
Components affected | Installer | |
Applications affected | VHT Callback application | |
Severity | Major | |
Root cause | A dependency on 2017 C++ Redistributables (x86) was introduced in the VHT Callback 8.12.0 installer and affects all later versions. | |
Resolution | In progress. See Expected Availability. | |
Expected availability | VHT Callback version 8.13.2 or 8.14.0 | |
Workarounds | Install the 2017 C++ Redistributables (x86) package manually prior to installation. The Redistributables installer (2017_mfc_vcredist_x86) can be found within the prerequisites folder of the VHT Callback installer package. | |
Defects related to this issue | 169817649 | Installer requires C++ redistributables to function |