Every other callback fails and is rescheduled in a PureConnect (formerly ININ-CIC) integration

Issue date May 20, 2016
Observed behavior In Callback integrations using the Virtual Hold CIC Adapter with ININ-CIC 2015 R4 software, every other callback request fails and the callback is rescheduled.
Products and versions affected VHT Callback version 8.4.0 or laterVHT CIC Adapter version 1.0.3 or later
Components affected All
Applications affected All
Severity Major
Root cause Interactive Intelligence (ININ) discovered a defect in the TCP Close logic of their ININ-CIC 2015 R3 software which causes every other Callback request to fail and need to be rescheduled.
Resolution None.
Expected availability None.
Workarounds Upgrade the ININ-CIC software to 2015 R4 P15 or later software and restart the Callback integration. This is now the minimum supported version of ININ-CIC software.
Defects related to this issue None NA