Every other callback fails and is rescheduled in a PureConnect (formerly ININ-CIC) integration
Issue date | May 20, 2016 | |
Observed behavior | In Callback integrations using the Virtual Hold CIC Adapter with ININ-CIC 2015 R4 software, every other callback request fails and the callback is rescheduled. | |
Products and versions affected | VHT Callback version 8.4.0 or laterVHT CIC Adapter version 1.0.3 or later | |
Components affected | All | |
Applications affected | All | |
Severity | Major | |
Root cause | Interactive Intelligence (ININ) discovered a defect in the TCP Close logic of their ININ-CIC 2015 R3 software which causes every other Callback request to fail and need to be rescheduled. | |
Resolution | None. | |
Expected availability | None. | |
Workarounds | Upgrade the ININ-CIC software to 2015 R4 P15 or later software and restart the Callback integration. This is now the minimum supported version of ININ-CIC software. | |
Defects related to this issue | None | NA |