Agent Priority in Licensing

Creating the Agent Priority queue group

  1. Access Licensing from the Launchpad.
  2. Navigate to Queue Groups.
  3. Create a queue group that contains the Agent Priority queues.

Enabling the Agent Priority feature

  1. Access Licensing from the Launchpad.
  2. Navigate to Feature Enablement.
  3. Locate the Agent Priority queue group.
  4. Toggle the Agent Priority enablement switch to ON
  5. Click Save Changes.