(9.0+) Dynamic Priority

Part of a system of settings intended to prevent erroneous events from impeding the normal operation of the system.

Enabled

*Requires restart

DescriptionValues
Controls callback launching in dynamic call queuing environments.

Valid: ON / OFF

Default: OFF

Always Dial Exactly at EWT

DescriptionValues
  • Forces the Callback system to launch at the exact time quoted, regardless of the place in queue, unless the queue is put in Rapid Purge, found in Call Flow > Treatment > Operation Mode.
  • When ON, Outreach functionality will not be available

Valid: ON / OFF

Default: OFF

Don't Dial Earlier Than

DescriptionValues
The time set will be subtracted from the lower EWT.A callback will never be launched earlier than this value.

Valid: 00:00:00 - 23:59:59

Default: 00:03:00

Don't Dial Later Than

DescriptionValues
The upper boundary of time that a caller will wait for a callback. A callback will never be launched later than this value.

Valid: 00:00:00 - 23:59:59

Default: 00:03:00

Example

Both Don't Dial settings are each set to 3 minutes (default).The caller is quoted a wait time of 8-12 minutes.The window for launching the callback is 5-15 minutes from the time the EWT was first calculated.This is 3 minutes below the Don't Dial Earlier Than EWT and 3 minutes over the Don't Dial Later Than EWT.