(9.0+) Dynamic Priority
Part of a system of settings intended to prevent erroneous events from impeding the normal operation of the system.
Enabled
*Requires restart
Description | Values |
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Controls callback launching in dynamic call queuing environments. | Valid: ON / OFF Default: OFF |
Always Dial Exactly at EWT
Description | Values |
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| Valid: ON / OFF Default: OFF |
Don't Dial Earlier Than
Description | Values |
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The time set will be subtracted from the lower EWT.A callback will never be launched earlier than this value. | Valid: 00:00:00 - 23:59:59 Default: 00:03:00 |
Don't Dial Later Than
Description | Values |
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The upper boundary of time that a caller will wait for a callback. A callback will never be launched later than this value. | Valid: 00:00:00 - 23:59:59 Default: 00:03:00 |
Example
Both Don't Dial settings are each set to 3 minutes (default).The caller is quoted a wait time of 8-12 minutes.The window for launching the callback is 5-15 minutes from the time the EWT was first calculated.This is 3 minutes below the Don't Dial Earlier Than EWT and 3 minutes over the Don't Dial Later Than EWT.