(9.0+) EWT Algorithm - Rolling History

Always save changes to settings before making changes to another algorithm.Minimum Number of Samples
DescriptionValues
  • Sets the minimum number of calls that must be part of the rolling history window.
  • When checking the calls in the window, the VHT Callback® system maintains this number of calls even if it has to keep calls that are outside of the configured window.

Valid: 10-200

Default: 15

Maximum History Length (in Minutes)
DescriptionValues
Sets the maximum length of the rolling history in minutes.

Valid: 2 min - 2 hours

Default: 15 minutes

Adjust EWT for Abandons
DescriptionValues
  • Reduces EWT to account for abandons.
  • Measures how many holding calls in front of callback will abandon their place in line.

Valid:

  • No Adjustment
  • Adjust for Abandons

Default: No Adjustment