(9.0+) Invalid Responses
Set limits for the amount of mistakes a caller can make when requesting a callback.
Offering a Callback
Customize number of invalid responses a customer can provide while in Inbound IVR.
Maximum Main Menu Repeats
Sets the maximum number of times 'nothing' can be entered in the Main Menu before being transferred to queue.
Only in Normal or Virtual Queue mode.
Values
Valid: 0 - 999
Default: 2
Maximum Invalid Main Menu Entries
Sets the maximum number of invalid attempts allowed when selecting an option in the Main Menu.
Only in Normal or Virtual Queue mode
Values
Valid: 0 - 999
Default: 2
Maximum Invalid Further Option Entries
Sets the maximum number of invalid attempts allowed when in the More Options Menu.
Only presented in Normal and Virtual Queue mode.
Values
Valid: 0 - 999
Default: 2
Maximum Invalid Description Menu Entries
Sets the maximum number of invalid attempts allowed when making a selection after hearing a description of a callback.
Only in Normal and Virtual Queue mode.
Values
Valid: 0 - 999
Default: 2
Phone Number Re-Enter Limit
Sets the maximum number of times that a phone number can be re-entered.
Values
Valid: 0 - 999
Default: 3
Maximum Invalid Callback Number
Sets the maximum number of invalid attempts allowed when inputting the callback number.
Values
Valid: 0 - 999
Default: 4
Maximum Invalid Confirm Callback Number
Sets the maximum number of invalid attempts allowed when confirming the callback number.
Values
Valid: 0 - 999
Default: 2
Maximum Invalid Callback Double Check Entries
Sets the maximum number of invalid attempts when the system is prompting the caller for response once the Callback Double Check (ASAP Callbacks) feature has been invoked.
Values
Valid: 0 - 999
Default: 2
Making a Callback
Customize number of invalid responses a customer can provide while scheduling a callback.
Maximum Hailing Repeat (General)
Sets the maximum number of times the system cycles through the hailing prompts before disconnecting and retrying according to Call Flow > Retry Attempts.
Values
Valid: 0 - 999
Default: 6
This setting takes effect after caller presses 2 for more time when receiving a callback.
With normal prompting, 6 times equals about 2 minutes.
Maximum Hailing Repeat (Answering Machine)
Sets the maximum number of invalid attempts or no responses on an outbound connection to an answering machine before disconnecting.
Values
Valid: 0 - 999
Default: 1
Maximum Hailing Invalid Response (General)
Sets the maximum number of invalid attempts allowed when listening to the Hail Menu before disconnecting the call.
Values
Valid: 0 - 999
Default: 2
Maximum Invalid DateBook Menu Entries
Sets the maximum number of invalid entries allowed when listening to the DateBook menu.
Exceeding this value when in different modes results in different actions:
- When using Normal mode calls transfer to queue.
- When using DateBook or AfterHours in Call Flow > Treatment > Operation Mode calls disconnect.
- If Scheduled Callbacks in Virtual Queue Mode is ON, calls disconnect.
- During rescheduling process, results in being disconnected and recalled based on the retry settings.
Values:
Valid: 0 -999
Default: 2
Maximum "Further Menu" when Scheduling
Sets the maximum number of times that a caller can choose to return to the Options Menu after choosing a Scheduled Callback.
Values
Valid: 0 - 999
Default: 2
Maximum Invalid Day
Sets the maximum number of invalid attempts allowed when choosing the day of the week.
Values
Valid: 0 - 999
Default: 2
Maximum Invalid Time
Sets the maximum number of invalid time entries allowed (i.e. 25:80).
Values
Valid: 0 - 999
Default: 2
- Exceeding this value results in being transferred to queue or being disconnected and recalled based on the Call Flow > Retry Attempts settings.
- Exceeding this value when using DateBook or AfterHours in Call Flow > Treatment > Operation Mode results in the call being disconnected.
Maximum Invalid AM / PM Choice
Sets the maximum number of invalid attempts allowed for the caller to choose AM or PM.
Values
Valid: 0 - 999
Default: 2
- Exceeding this value results in being sent to queue or being disconnected and recalled based on the Call Flow > Retry Attempts settings.
- Exceeding this value when using DateBook or AfterHours in Call Flow > Treatment > Operation Mode results in the call being disconnected.
Maximum Invalid Scheduling Confirmations
Sets the maximum number of invalid attempts allowed when being asked to confirm a Scheduled Callback time.
Values
Valid: 0 - 999
Default: 2
- Exceeding this value results in being transferred to queue or being disconnected and recalled based on the Call Flow > Retry Attempts settings.
- Exceeding this value when using DateBook or AfterHours Call Flow > Treatment > Operation Mode results in the call being disconnected.
Maximum Invalid After Hours Menu Entries
Sets the maximum number of invalid attempts allowed when in the After Hours Menu.
Values
Valid: 0 - 999
Default: 2
- Exceeding this value results in being transferred to queue or being disconnected and recalled based on the Call Flow > Retry Attempts settings.
- Exceeding this value when using DateBook or AfterHours in Call Flow > Treatment > Operation Mode results in the call being disconnected.