(9.0+) GlobalCall IVR

Script Number

DescriptionValues
  • Determines the prompt directory to use for the specified queue.
  • Use this setting when all of the Incoming Extensions or Incoming Applications in the queue use the same script.
  • If your Incoming Extensions or Incoming Applications use different scripts, set the script number at the Incoming Extension or Incoming Application level.
  • If you use the same script for all of the Incoming Applications in the queue, do not use this field. Set the Script Number at the queue level instead.

Valid: 1 - 99999

Default: 1

Date and Time Announcement Format

Controls how the date and time are spoken in order to satisfy certain language requirements.

SettingFunction
12-hour time, month first (mm/dd)Default. Time spoken as XX hours and xx minutes.
24-hour time, month first (mm/dd)The time is spoken as XX hundred hours and xx minutes.
24-hour time, day first (dd/mm)The time is spoken as XX hours and xx.
Custom time, (registry)

Custom time is formulated as determined by the values in the registry settings.

See Adding Registry Settings in the Callback Configuration Guide for more information on the CustomDateTime registry settings.

24-hour time, expanded

(dd mm dow hh mm)

The time is spoken as XX date, XX month, XX day of the week, XX hours, and XX minutes.

This is done to accommodate Turkish language. Other Turkish temporal phrases such as "saat" are inserted as needed to make time utterances grammatically correct.

Ask for 24 Hour Time

DescriptionValues

Determines if IVR asks callers for AM or PM clarification if they enter 1 -12 for callback time:

  • Turn ON to offer 24 hour time choices
  • Turn OFF for callers to choose AM PM
  • If 24 Hour Time is ON, the IVR will not ask for AM or PM. See Date and Time Announcement Format above.
  • If 24 Hour Time is OFF, the IVR asks for AM or PM. See Date and Time Announcement Format above.

Valid: ON / OFF

Default: OFF

Use International Prompts

DescriptionValues
Uses different prompts to play back numbers for EWT, phone numbers, extensions, departments, and time.

Valid: ON / OFF

Default: OFF

Minimum EWT File

DescriptionValue
  • Controls which file is played in an Enable Minimum Spoken EWT situation. See Voice Experience > EWT Presentation.
  • If not defined, the default plays.

Default:

minewtphrase.vox

Maximum EWT File

DescriptionValue
  • Controls which file is played in an Enable Maximum Spoken EWT situation. See Voice Experience > EWT Presentation.
  • If not defined, the default plays.

Default:

maxewtphrase.vox

File Preceding Lower EWT Range

DescriptionValue
  • When speaking an EWT range, sets which file is played before the Lower EWT phrase.
  • If defined as empty, no file is played.

Default:

rangeewtphrase.vox

File Preceding Upper EWT Range

DescriptionValue
  • When speaking an EWT range, sets which file is played before the Upper EWT is quoted.
  • If defined as empty, no file is played.
Default: betweenrangeewtphrase.vox

File Preceding Calculated EWT (Not Range)

DescriptionValue
  • When not speaking an EWT range, sets which file is played before File Following Calculated EWT (Not Range) phrase and before quoting EWT.
  • If defined as empty, no file is played.
Default: normalewtphrase.vox

File Following Calculated EWT (Not Range)

DescriptionValue
  • Whennot speaking an EWT range, sets which file is played after the File Preceding Calculated EWT (Not Range) phrase.
  • If not defined or the value is null, no file is played.
Null

Edify Voice File Path

Requires restart

DescriptionValue
This is the location where Voice Files are stored when using the Edify IVR Adapter.

Default:

C:\Program Files (x86)\Virtual Hold Technology\IVR\Scripts