(9.0+) GlobalCall IVR
Script Number
Description | Values |
---|---|
| Valid: 1 - 99999 Default: 1 |
Date and Time Announcement Format
Controls how the date and time are spoken in order to satisfy certain language requirements.
Setting | Function |
---|---|
12-hour time, month first (mm/dd) | Default. Time spoken as XX hours and xx minutes. |
24-hour time, month first (mm/dd) | The time is spoken as XX hundred hours and xx minutes. |
24-hour time, day first (dd/mm) | The time is spoken as XX hours and xx. |
Custom time, (registry) | Custom time is formulated as determined by the values in the registry settings. See Adding Registry Settings in the Callback Configuration Guide for more information on the CustomDateTime registry settings. |
24-hour time, expanded (dd mm dow hh mm) | The time is spoken as XX date, XX month, XX day of the week, XX hours, and XX minutes. This is done to accommodate Turkish language. Other Turkish temporal phrases such as "saat" are inserted as needed to make time utterances grammatically correct. |
Ask for 24 Hour Time
Description | Values |
---|---|
Determines if IVR asks callers for AM or PM clarification if they enter 1 -12 for callback time:
| Valid: ON / OFF Default: OFF |
Use International Prompts
Description | Values |
---|---|
Uses different prompts to play back numbers for EWT, phone numbers, extensions, departments, and time. | Valid: ON / OFF Default: OFF |
Minimum EWT File
Description | Value |
---|---|
| Default: minewtphrase.vox |
Maximum EWT File
Description | Value |
---|---|
| Default: maxewtphrase.vox |
File Preceding Lower EWT Range
Description | Value |
---|---|
| Default: rangeewtphrase.vox |
File Preceding Upper EWT Range
Description | Value |
---|---|
| Default: betweenrangeewtphrase.vox |
File Preceding Calculated EWT (Not Range)
Description | Value |
---|---|
| Default: normalewtphrase.vox |
File Following Calculated EWT (Not Range)
Description | Value |
---|---|
| Null |
Edify Voice File Path
Requires restart
Description | Value |
---|---|
This is the location where Voice Files are stored when using the Edify IVR Adapter. | Default: C:\Program Files (x86)\Virtual Hold Technology\IVR\Scripts |