Appointment Results Report
The Appointment Results report displays summary information for all Appointment (scheduled) return calls. One page is generated for "All Queues", and an additional page is printed for each queue.
This report only yields information if Scheduled Callback is installed.
Appointment Call Summary
Appointment Reconnect Attempts Summary
The Breakdown of Scheduled Days chart shows the day the caller scheduled to receive a return call, measured in days from the initial call. For example, if a caller schedules a return call for the following day, that Appointment would show in the "1 Day" category. The number of calls scheduled corresponds to the total number of return calls. |