Smart Feature Summary Report

The Smart Feature Summary report shows the number of calls that have been routed by each Smart Feature:

  • End of day operation
  • Smart Purge destination
  • EWT for Smart Virtual queue

Each Smart Feature must be enabled before it routes calls.

This report allows you to drill-down through the selected days, all the way down to 15-minute intervals.

This report has two sections, showing the same type of information in each section. See Report Glossary for details about each field.

Smart Feature Data for All Groups

This section shows a summary of all smart feature data for all groups.

SmartFeatureData_All

Smart Feature Data by Group

This section shows the same data, but it is divided by group.

SmartFeatureDatabyQueue