Punctuality by Minutes Report
The Punctuality by Minutes report displays data regarding the punctuality of return calls between a start date and an end date measured in minutes/seconds. It shows a summary page, followed by specific call detail for the chosen dates and punctuality intervals (None, 0-3, 3-5, 5-10, >10, All).
Punctuality Analysis (For all Callback Calls)
Punctuality Distribution Analysis
A line graph is presented showing the punctuality distribution of calls by their time value. This graph is sorted by punctuality from the longest negative value, to the longest positive value. It is useful to see at a glance where most calls fell in regard to punctuality, as well as the most extreme punctuality values.
Punctuality Detail
Punctuality Detail is displayed for the selected punctuality interval (None, 0-3, 3-5, 5-10, >10, All), and is in order from the longest negative punctuality value, to the longest positive punctuality value. Detail is displayed in the following format:
